# Primrose School of Plano at Headquarters Primrose School of Plano at Headquarters is a licensed child care program (child care center) in Plano, TX serving ages Infant, Toddler, Pre-Kindergarten, School, with 266 licensed seats. It is regulated by TX HHSC. ## Key facts - Status: Full Permit · Operating - Address: 6788 Headquarters Dr, Plano, TX 75024 - Ages: Infant, Toddler, Pre-Kindergarten, School - Capacity: 266 - License/permit: 1664125 - Operator: not published - Phone: (972) 682-3315 - Website: www.primroseplanohq.com - Hours: 06:30 AM-06:30 PM (Mon, Tue, Wed, Thu, Fri) - Accepts child care subsidies: no - Official regulator profile: https://childcare.hhs.texas.gov/Public/OperationDetails?operationId=1292499 ## Inspection record 16 findings across 54 Texas HHSC inspections (2021-10-13 to 2026-09-10); 16 rated serious; 0 open at last record. - 2026-04-13 — Supervision & ratios, High risk, Correction verified 2026-05-28: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control: Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face. (§746.1201(1); [type](https://www.kinfield.site/violation/tx-tac-746-1201-1)) - 2026-04-13 — Supervision & ratios, High risk, Correction verified 2026-05-28: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity: During an investigation it was found that a child was left unsupervised in a classroom at the operation. (§746.1205(a)(4); [type](https://www.kinfield.site/violation/tx-tac-746-1205-a-4)) - 2025-10-23 — Supervision & ratios, High risk, Correction verified 2025-11-10: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity: This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes. (§746.1205(a)(4); [type](https://www.kinfield.site/violation/tx-tac-746-1205-a-4)) - 2025-06-12 — Supervision & ratios, Medium-high risk, Correction verified 2025-07-02: Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs: This standard was found to be deficient. (§746.1203(4); [type](https://www.kinfield.site/violation/tx-tac-746-1203-4)) - 2024-07-26 — Supervision & ratios, High risk, Correction verified 2024-08-05: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity (§746.1205(a)(4); [type](https://www.kinfield.site/violation/tx-tac-746-1205-a-4)) - 2024-05-23 — Other, High risk, Correction verified 2024-06-06: Prohibited Punishments - Corporal Punishment: Based on the investigation it was determined that a caregiver hit a child. (§746.2805(1); [type](https://www.kinfield.site/violation/tx-tac-746-2805-1)) - 2023-10-20 — Supervision & ratios, High risk, Correction verified 2023-11-29: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity: This standard was found to be deficient during the investigation. (§746.1205(a)(4); [type](https://www.kinfield.site/violation/tx-tac-746-1205-a-4)) - 2023-05-25 — Supervision & ratios, High risk, Correction verified 2023-07-03: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity: This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes. (§746.1205(a)(4); [type](https://www.kinfield.site/violation/tx-tac-746-1205-a-4)) - 2023-05-06 — Supervision & ratios, High risk, Correction verified 2023-06-29: Responsibilities of Employees and Caregivers -Relate to Children: Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care. (§746.1201(2); [type](https://www.kinfield.site/violation/tx-tac-746-1201-2)) - 2023-05-06 — Facilities & equipment, High risk, Correction verified 2023-06-29: Prohibited Punishments - Corporal Punishment: Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care. (§746.2805(1); [type](https://www.kinfield.site/violation/tx-tac-746-2805-1)) - 2023-02-28 — Supervision & ratios, High risk, Correction verified 2023-03-29: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity: This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom. (§746.1205(a)(4); [type](https://www.kinfield.site/violation/tx-tac-746-1205-a-4)) - 2022-07-12 — Supervision & ratios, Medium-high risk, Correction verified 2022-08-01: Parental Communication - Situation that Placed a Child at Risk: The operation failed to notify the child?s parents immediately when their child was left unattended while in care. (§746.307(b)(4); [type](https://www.kinfield.site/violation/tx-tac-746-307-b-4)) - 2022-07-12 — Supervision & ratios, High risk, Correction verified 2022-08-01: Responsibilities of Caregivers - Supervision of Children: A child was left unsupervised in a hallway at the operation. (§746.1203(4); [type](https://www.kinfield.site/violation/tx-tac-746-1203-4)) - 2022-02-01 — Staff qualifications & clearances, High risk, Correction verified 2022-04-04: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control: This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present. (§746.1201(1); [type](https://www.kinfield.site/violation/tx-tac-746-1201-1)) - 2021-12-21 — Other, High risk, Correction verified 2022-01-20: Prohibited Punishments - Humiliating, Rejecting, Yelling: This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care. (§746.2805(6); [type](https://www.kinfield.site/violation/tx-tac-746-2805-6)) - …and 1 more on the source page. ## Nearby programs - [Legacy Day School](https://www.kinfield.site/facility/tx-hhsc-1488866) — 1.38 km, capacity 193 - [Bright Horizons at Legacy](https://www.kinfield.site/facility/tx-hhsc-134452) — 1.39 km, capacity 250 - [Castle Montessori of Plano](https://www.kinfield.site/facility/tx-hhsc-1448252) — 1.61 km, capacity 348 - [Jpm Chase Back Up Child Care Center Plano Legacy](https://www.kinfield.site/facility/tx-hhsc-1303653) — 2.12 km, capacity 119 - [Cadence Academy, the Colony](https://www.kinfield.site/facility/tx-hhsc-150837) — 2.18 km, capacity 140 - [Challenger School](https://www.kinfield.site/facility/tx-hhsc-1354520) — 2.3 km, capacity 300 ## Sources - tx_hhsc_operations record 1292499 (verified, retrieved 2026-11-05): https://data.texas.gov/resource/bc5r-88dy.json?operation_id=1292499 - us_census_geocoder record 6788 HEADQUARTERS DR|PLANO|TX|75024 (verified, retrieved 2026-11-05): https://geocoding.geo.census.gov/geocoder/ - tx_twc_subsidy_providers record 1664125 (verified, retrieved 2026-11-06): https://data.texas.gov/resource/wmur-pmzc.json?state_id=1664125 --- Source page: https://www.kinfield.site/facility/tx-hhsc-1292499 · Kinfield — Childcare Intelligence. Facts come from public regulator records; historical inspection data is labelled. Missing data never means no issue exists.